Chatbots are becoming a crucial aspect of ensuring an efficient touch point with customers while decreasing costs of customer support. Through AI and machine learning, chatbots are on their way to take over other functions like tracking, fulfillment, insights etc. 

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I originally created a chatbot in place of customer support, but eventually moved to a dedicated chatbot app because of the added functionalities. Looking back, I knew how important a chatbot was for my start-up and wanted to recreate it again, but this time, writing my own code. 

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The bot is tailored to answer questions about the main product, shipping, returns, and promotions. Customers usually have a wide array of questions, some with grammatical issues and others with spelling errors. This support bot can handle these deficiencies and answer questions accurately. Ofcourse, algorithm is only as good as the data behind it. My hope is to continually update/add data points to enventually have a robust chatbot tool.